Return Policy

Overview

At Intershopia, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, we offer a straightforward return policy to ensure a smooth and hassle-free return experience. Please review the details below to understand how you can return a product to us.

Conditions for Returns

We accept returns under the following conditions:

• The item must be in its original condition (unused, unwashed, and with all tags intact).
• The item must be returned within 30 days of receiving the product.
• Proof of purchase must be provided (e.g., order number, receipt).
• For damaged or defective items, please provide photographic evidence.

Items Not Eligible for Return

Certain items are not eligible for return, including:

• Perishable goods (such as food and flowers).
• Personal care products (such as toiletries and cosmetics).
• Items marked as final sale or non-returnable.

How to Initiate a Return

To start the return process, please follow these simple steps:

1. Contact our customer service team via [email protected] within 30 days of receiving the item.
2. Provide your order number and reason for return. For defective items, attach a photo of the issue.
3. Our team will guide you through the return instructions and provide the return shipping address.
4. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

Once your return is approved, we will process your refund. The refund will be credited to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team for further assistance.

Shipping Costs for Returns

The customer is responsible for the shipping costs associated with returning the item, unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping expenses.